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How bdeasy Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your bKash, Nagad or Rocket payments, and keep your account secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and device data explainedContact us to raise a data request
bdeasy How bdeasy Handles Your Personal Data
REACH OUR DATA TEAM

Contact Us About Your Privacy

If you want to access, correct or remove your personal data, or if you have a question about how we handle your bKash, Nagad or Rocket payment details, our support team is the direct route. Raise a data request through live chat, email or the in-app help section inside your account — we will acknowledge your request and respond with next steps.

Live Chat Open the chat widget inside your account to reach us directly. Data requests submitted here are logged and assigned a reference number for tracking.
Email Support Send your data access or deletion request to our support address. Include your registered account email so we can locate your record without delay.
In-App Help Tap the Help section in your mobile account, select Privacy Request, and follow the steps. Available on both Android and iOS from the same account menu.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account security sits at the centre of how we handle data. Every login goes through OTP verification tied to your registered mobile number, so even if someone has your password, they cannot get in without your phone. Payment data linked to bKash, Nagad or Rocket is transmitted over encrypted connections and is never stored in plain text on our servers. We review account activity logs regularly to flag anomalies and act on them before they become a problem for you.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Account Security OTP verification at login ties access to your registered mobile number. We log every successful and failed login attempt so you can review your account history if something looks off.
Data Retention Account details are held while your account remains active. Payment transaction records are kept for the period required by applicable financial obligations, then securely deleted.
Your Right to Request Changes You can ask us to correct inaccurate data, request a copy of what we hold, or ask for deletion. Raise any of these through live chat or email and we will confirm receipt within a reasonable time.

Common Questions About Your Data at bdeasy

These are the questions we get most often about how your personal data is handled. If yours is not here, open a chat request and our support team will walk you through it directly.

We collect your name, contact details and the payment method you register — bKash, Nagad or Rocket. We also log device and IP data each time you access the account for security purposes.

Payment data is shared only with the processor needed to complete your transaction. We do not sell it or pass it to advertisers. Nagad and bKash transfers are handled through encrypted channels.

Send a request via live chat or email using your registered account address. We will locate your record, compile what we hold, and respond with a summary within a reasonable period.

Yes. Submit a deletion request through live chat or the in-app Help section. Note that some payment records must be retained for the period required by applicable financial compliance rules before deletion.

We use session cookies for login continuity and analytics cookies to understand lobby usage. You can block or clear cookies through your browser or device settings at any point without losing your account.

Your rights under this policy depend on your local law and the eligible regions we operate in. If you are unsure whether access or data rights apply in your area, contact our support team before using the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.